Refund policy

60-Day Quality Guarantee

If your product is faulty, damaged, or not as described, contact us as soon as possible after delivery and we will arrange a refund or replacement.

Proof of purchase is required.

Opened & Used Products

Due to hygiene and safety reasons, we cannot accept returns or issue refunds for opened or used cans unless the product is faulty.

The Brew™ is packaged in a single-use aluminium can. Once opened, it cannot be resealed or resold.

We do not offer refunds for change of mind or dissatisfaction after use.

Faulty or Damaged Items

Under the UK Consumer Rights Act 2015, you are entitled to a refund, repair or replacement if your goods are:

  • Faulty

  • Not as described

  • Unfit for purpose

If your order arrives damaged or develops a fault, contact us as soon as possible after delivery. We will arrange a replacement or refund and cover return costs where applicable.

Photos may be requested to assist with processing.

Damage In Transit

If your order arrives damaged, please contact us as soon as possible after delivery (ideally within 48 hours) with photos of:

  • The product

  • The outer packaging

  • The shipping label

We’ll resolve the issue quickly and fairly.

Help with Orders

If you have any questions or concerns regarding your order, please email us at support@blokeswhosoak.co.uk and a team member will be happy to help.